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Please read:  Thank you for keeping your portal maintained on a regular basis. By updating your portal, we are able to process and complete work orders more smoothly. Please remember that if you have a delay longer than 7-10 days or if there is a situation that is partially or fully non-covered to please call into Authorization to give an update. In addition, please update your portal record as well. Doing your part helps us all maintain a happy consumer base. Thank you again for working with us and continuing to provide a great service to all of our customers.
Attention Fidelity Portal Vendors:

Payment Terms:

Net 30 Payment Plan
  • All invoices that are mailed in are paid within 30 days of receipt.

Net 10 Payment Plan
  • Contractors who submit their invoices online by COB Wednesday will be processed in the following week’s check run and checks will be mailed out by Friday of that week.
  • Contractors who are on Direct Deposit and submit their invoices online by COB Tuesday will be processed in the following week’s check run with deposited funds available by that Friday of that week.

Net 5 Payment Plan
  • Preferred Contractors who submit their invoices online by COB Wednesday will be processed in the current week’s check run and checks will be mailed out by Friday of the current week.
  • Preferred Contractors who are on Direct Deposit and submit their invoices online by COB Tuesday will be processed on Wednesday with funds available in your account by Friday of the current week.