It is of the utmost importance that you are updating the portal as well as keeping Fidelity informed of any appliance part issues (particularly cooking products) during this holiday season. Fidelity will be making a concerted effort to update, inform and address all open appliance work orders with our customers. If a part is going to be on order for more than 7-10 days, or any access or non covered issues come up, it’s important you call to inform us so we can pass the information and follow up. Please help by communicating with Fidelity and our customers so we may all enjoy the upcoming holidays. Thank You!